I had broken my power port on my laptop and was unable to get it fixed at the place of purchase. I found Jerry online and decided to send him an email. He quoted me that day and I was able to meet up with him when it fit my schedule. It only took about a week to get it all fixed up and there were no hidden/extra costs! Jerry is very friendly, made it convenient to get my laptop fixed and the price was very fair. I highly recommend him!