My computer wouldn't start at all. I called Jerry and he offered some options for things to try at home. It was evening before I was able to try and unfortunately it did not work. I let Jerry know and that evening we scheduled to meet the next day. He came and picked up my computer at 2 and by 4 he had fixed it. The price was beyond reasonable. He will definitely get my business again...as well as referrals. -- Bad Power Suppy