VERY helpful and available! I contacted Jerry on a Monday afternoon around 5:00 pm and he stayed on the phone with me for over a half hour trouble shooting our computer issues. When it could not be resolved over the phone, he was at our office the next morning. He was able to get us back up and running in short order, installing a great router and even going to the store to purchase the router. Wonderful, professional, and honest. I would recommend Jerry to all of my family and friends!