I was drawn to Jerry by the reviews on his web site as well as his posting of prices for frequent problems. Jerry spent a good amount of time when discussing the problems with my laptop while on the phone. I was able to drop off the laptop at a time that was convenient for me. Jerry again spent a good amount of time reviewing the issues with the laptop in person. Jerry diagnosed the troubles the same day. He reviewed them with me by phone and offered recommendations and up-grades to enhance the performance. Jerry completed the repairs and up-grades and the laptop was ready the next day. The price for the repairs was far less than expected for the same work being done by the box stores. The computer didn’t work this good when it was new. I will be using him for future issues. Thanks Jerry. Tom Beck