Jerry is absolutely awesome! When my laptop refused to boot up I knew it needed something more than a store "tech' to resolve the issue. I viewed Jerry's credentials and knew this is the help I needed. He explained to me the possible routes to resolve the issue and kept me up to date throughout the entire process. It took less than 24 hours of handing my computer over and it was fixed. Prices are very reasonable. Would go back to Jerry if I have any future computer issues.